Cancellation, Returns and Refund Policy

Upon delivery of a product if you find that the wrong product has been delivered or the product is damaged, please immediately send us an email at [email protected] within 48 hours of delivery of the product with the following details:

• Order Number
• Name of the product received
• Date of delivery of the product
• Nature of damage and/or defect
• Color photographs of the product that clearly indicate and illustrate the damage/defect.

Subject to receipt of the above information within the specified period, we may replace the product to your satisfaction.

To be eligible for a refund/ exchange on returning an item or items, the item must meet the below criteria:

a.) Product must be unused, unworn, unwashed, unaltered and undamaged.
b.) Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice and other papers, if any.
c.) Damaged or soiled products will not be accepted.
d.) Gift cards/vouchers are non-refundable. Gift wrapping charges will not be refunded if goods are returned.
e.) Customized articles are not eligible for return or exchange.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a Sale Buy 1 Get 1 Free or any other such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.

Please make a small video while handing over the shipment with products clearly visible and also ask the courier person’s name, company name and contact number before handing over the shipment to him/ her. These details might be required in case of any fradulent activity/ delivery discrepancy.

Original shipping charges are non-refundable. You are responsible for the charges for the return shipping.

Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the request is approved, then your refund will be processed within 10-14 working days.

MODE OF REFUND

• For prepaid orders, the refund can be processed to original payment source or to WhoaDesigns Account as a credit code as per customer’s choice.
• Please note that a shipping and handling cost of INR 200 will be applicable in case of refund to original payment source.

Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirm to the customer via e-mail that they are entitled to a refund.

CANCELLATION OF THE ORDER

Cancellations will only be possible till the order has not been dispatched from our warehouse. In case of cancellation on delivery, a charge of INR.100 will be deducted from the refund value.

Once an order is exchanged and delivered, no further actions such as exchange or refund would be applicable to that order.

We are committed to resolving any issues you may face promptly and to your satisfaction. If you have any questions or need further clarification regarding our return and refund policies, please feel free to contact our customer support team at [email protected]

Terms and Conditions

We request not to use any of our images without our prior permission for any commercial purpose or we may have to take a legal course of action.